Medical Administrative Assistant (MAA)

Course Description

Medical administrative assistants primarily work in doctor’s offices, clinics, outpatient settings, hospitals, and other healthcare settings. Medical administrative assistants, medical secretaries, and medical records clerks are all positions in great demand. The growth and the complexity of the U.S. healthcare system have resulted in a substantial increase in the need for qualified medical administrative assistants. Employment of a medical assistant is expected to grow an impressive 34% by 2024.

This program covers information on the medical assisting profession, interpersonal skills, medical ethics and law, medical terminology, basics of insurance billing and coding, telephone techniques, scheduling appointments, medical records management and management of practice finances. This program prepares learners to function effectively in many of the administrative and clerical positions in the healthcare industry.

Learners who complete this program are eligible to participate in an optional volunteer externship opportunity with a local company/agency/organization whose work aligns with this area of study in order to gain valuable hands-on experience. As learners progress through their eLearning program, an Externship Coordinator will reach out to coordinate placement.

Learning Objectives

After completing this program, learners will be able to:

• Provide an overview of the healthcare industry and expectations for a healthcare professional
• Understand the role of the medical administrative assistant
• Describe the history of medicine, medicine and the law, medical malpractice, medical ethics, and medical practice specialties
• Understand ethical and legal issues, fraud abuse, and compliance
• Employ office and patient communication techniques, conduct appointment scheduling and general office duties
• Employ technology in the healthcare environment
• Employ basic terminology used in the medical office
• Assist with medical records management, confidentiality of the medical record, initiating a medical record for a new client and filing reports in the medical record
• Implement HIPAA procedures and adhere to the patient bill of rights and confidentiality
• Understand financial and practice management
• Understand health insurance coverage, and billing and coding procedures
• Understand professional fees, billing and collecting procedures, accounting systems and credit arrangements
• Perform medical accounting, financial statements, cost analysis, and budgets for the medical practice
• Understand the fundamentals of specimen collection, laboratory safety and federal and state regulations
• Assist with medical emergencies

Materials Provided

All materials are within the course

Measure of Performance

After completing this program, learners will be eligible to take the National Workforce Career Association (NWCA) Medical Administrative Assistant Certification (MAAC) or the National Healthcareer Association (NHA) Certified Medical Administrative Assistant (CMAA). Fees not included.

Course Requirements

N/A