Customer Experience Excellence (CXX)

Course Description

Enhance your team’s service with this dynamic, hands-on workshop led by Greg Zirkle, certified CX professional and Director of Business & Executive Programs at Ball State University. Ideal for businesses of all kinds, plus nonprofits, schools, and government offices – anyone committed to elevating their customer service is welcome!

Co-hosted by Greater Fort Wayne Inc., Customer Experience Excellence (CXX) is a fun and interactive workshop for business owners, managers, and front-line employees to help rethink, reshape and improve the customer’s journey. Improved customer experiences result in repeat business, referral business, enhanced profits, and more.

Every business should send at least one person to gather these insights. From leaders to the front lines, everyone will gain important strategies and action steps to transform how the business operates.

Event Location & Time

Paddock Conference Room at Electric Works located at

1690 Broadway, Fort Wayne, IN 46802

Tuesday, February 27, 2024

8:30-11:30am

Directions and parking instructions will be provided upon registration

Event Pricing

$75 per individual for GFW member-investors

$95 per individual for non-members of GFW, Inc.

Learning Objectives

• Learn the financial benefits of a distinctive customer experience
• Uncover best practices from other industries
• Identify what customers love and hate
• Practice mapping out their customer journey
• Apply innovation skills and fresh thinking

Transform your organization and contribute to making Greater Fort Wayne a premier destination for living, working, and thriving. Enroll one or more team members today!