Career Training
Instructor-led, Online
The course starts every Monday
8 Weeks
Continuous
Course Description
This 8-week course covers Salesforce organization setup, user management, security and access, standard and custom objects, Sales Cloud, Service Cloud, activity and event management, data management, analytics, reports and dashboards, workflow and process automation, desktop and mobile administration, and AppExchange.
Webinar Link
Brochure Link
Ball State Salesforce Brochure
Project-based learning: Exams, labs, and capstone project
Live lecture: Tuesday, Wednesday and Thursdays 5-6 PM EST
Office hours: Mondays and Friday 5-6 PM EST
Certification exam fee included.
Learning Objectives
This course prepares you for the Salesforce Administrator Certification exam. Students learn about the foundation of Salesforce and the key features and functionality of the platform through a guided, instructor-led approach.
Contact Us
Email: lifetimelearning@bsu.edu
Phone: 765-285-8565
Materials Provided
All materials are included within the course.
Measure of Performance
Upon completion you will be ready to pass the Salesforce Administrator Certification exam knowing these features in Salesforce.com:
- Activity management and collaboration
- Data management
- Analytics, reports, and dashboards
- Workflow/Process automation
- Desktop and mobile administration
- AppExchange
- Validation rules
- Data loader
Course Requirements
- There are no prerequisites for this course or the Saleforce Administrator exam
- Knowledge of data modeling and relational database concepts, such as table, columns/fields, records, and relationships, is highly recommended.
- Basic understandiing of IP addresses and networking concepts, information security principles, and business administration is advised.
If you need course adaptations or accommodations because of a disability, please fill out the self-disclosure form. The Office of Disability Services coordinates services for students with disabilities. Documentation of a disability needs to be on file in that office before any accommodations can be provided.